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Shipping Policy | California Dolls™

Last update February 26, 2019

All products available at www.california-dolls.com can be shipped anywhere in the world for free. We will send you a shipping confirmation email with a tracking number to track your order as soon as your order ships. All dolls will be discreetly shipped in a plain shipping container for your privacy.

California Dolls™ products are custom manufactured. After we receive and process your order a production request is forwarded to our factory. Once the doll is constructed and passes Quality Control, it is then packaged and shipped. Our goal is to have the product at your door as soon as possible while maintaining high quality standards. Most orders are delivered in less than 14 days.

Due to foreign government regulations, we do not ship to Africa, Indonesia, or Arabic/ Islamic countries such as (Saudi Arabia, UAE, Qatar,...)  For orders outside the United States, we are not able to provide assistance on taxes and duties charged by your country's customs upon reception of the goods.

Please contact us if you have any questions about shipping to your country. 

Cancellations

California Dolls™ products are constructed as detailed on customer's order. After an order is placed it will be processed and cannot be cancelled for any reason.

Returns

We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our factory. Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at sales@california-dolls.com. We do not offer refunds for any other reason other than a product damaged on arrival. You will be responsible for paying for your own shipping for returning your item.

Product Appearance

Make-up – semi-permanent make-up is applied to your Custom Doll at our factory free of charge and provided as a courtesy for our customers. Every effort is made by our make-up artists to re-create the make-up done by the photographer during the photo session, however it is not guaranteed to match 100%. You will most likely be very happy with your dolls make-up, but in the rare event that you don't like it you can simply remove it with mineral oil (being very careful to avoid eyebrows) and are free to re-apply make-up to your own personal preference.

Skin imperfections – as each doll is hand crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their doll a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know. Doll measurements within 3 cm.

Nails – as nails are loosely adhered to the skin to allow each customer to remove, paint and re-attach, we cannot cover loose nails as they are shipped like this for a reason.

Eyelashes – each doll comes with a a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE safe glue.

Support

We ensure to provide the best customer experience and our main goal is to help our clients realizing their dreams, if you have any question, we will be pleased to help. Email us at: sales@california-dolls.com